Customer service

After-sales service policy

We promise that for FOTILE kitchen appliances sold by FOTILE authorised distributors in New Zealand, range hoods: two year On-Site Warranty (including parts and labour) and motor is covered by a ten-year (part only) warranty; other products: one-year repair service (including parts & labour). As to detailed warranty terms & conditions, please refer to "FOTILE WARRANTY Terms & Conditions"

Service hotline:

National free hotline: 09 4466 248

Users of other cities can contact the local dealer or directly call the national free hotline.